COMMONWEALTH OF VIRGINIA DEPARTMENT OF SOCIAL SERVICES
ENERGY ASSISTANCE PROGRAM FACT SHEET:
What is the Energy Assistance Program?
The Energy Assistance Program is made up of the three components:
Who is eligible for the Energy Assistance Program?
In order to be eligible for any of the components a household’s income must be less than the maximum allowed for the number of people in the home. Other requirements are as follows:
When is Energy Assistance Available?
Applications are accepted at the local department of social services as follows:
ALL BENEFITS ARE BASED ON AVAILABILITY OF FUNDS.
How long will it take to process my application?
Fuel Assistance as soon as possible but no later than late December.
Crisis Assistance as soon as all requested information is provided.
Cooling Assistance as soon as all requested information is provided.
What if I’m dissatisfied?
You may request an agency conference to discuss any action with which you disagree. You may also request an administrative hearing by the State Department of Social Services when funds are available and your application is denied, or you are refused the right to apply during the application period, or your application is not acted on or is closed prior to benefit determination. A hearing must be requested within 30 days of the negative action.
The hearing request may be submitted to the local agency or to:
Hearing and Legal Services Manager
Appeals and Fair Hearings Unit
Virginia Department of Social Services
801 East Main Street,
Richmond, VA 23219-3301
If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services or call 1-800-552-3431